---
title: Owner FAQ
---

[![VP Title (800 x 100 px) (1)](https://vjosaproperties.com/hs-fs/hubfs/VP%20Title%20(800%20x%20100%20px)%20(1).png?width=800&height=100&name=VP%20Title%20(800%20x%20100%20px)%20(1).png "VP Title (800 x 100 px) (1)")](https://vjosaproperties.com?hsLang=en)

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- Residents 
    - [Application Criteria](https://vjosaproperties.com/application-criteria?hsLang=en)
    - [Resident App](https://vjosaproperties.com/resident-app?hsLang=en)
    - [Pet Policy](https://vjosaproperties.com/pet-policy?hsLang=en)
    - [Resources](https://vjosaproperties.com/resources?hsLang=en)
    - [FAQs](https://vjosaproperties.com/resident-faq?hsLang=en)
- Owners 
    - [Pricing](https://vjosaproperties.com/pricing?hsLang=en)
    - [FAQs](https://vjosaproperties.com/owner-faq)
- Vendors 
    - [Requirements](https://vjosaproperties.com/vendor-requirements?hsLang=en)
    - [Policy](https://vjosaproperties.com/vendor-policy?hsLang=en)
- [About Us](https://vjosaproperties.com/about-us?hsLang=en)

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## Frequently asked questions

 What services does your property management company offer?

Our services include tenant placement, rent collection, property maintenance, financial reporting, and legal compliance.

 How much do your property management fees cost?

Our fees typically range from 7% to 10% of the monthly rental income. We can provide a detailed fee breakdown upon request.

 What is included in your property management fees?

Our fees cover a wide range of services, including tenant screening, rent collection, maintenance coordination, and financial reporting.

 How often do you send owner statements?

We provide detailed owner statements monthly.

 How do you handle owner disbursements?

Owner disbursements are typically processed monthly on the 21st.

 How do you screen tenants?

Our tenant screening process includes credit checks, criminal background checks, rental history verification, and income verification.

 What is your tenant eviction process?

We follow all legal procedures for evictions. We prioritize direct communication with tenants before initiating legal action.

 How do you handle rent collection?

We implement a strict rent collection policy, including timely notices and follow-up procedures for late payments.

 How do you handle tenant complaints or issues?

We address tenant complaints promptly and professionally, aiming for a resolution that satisfies both the tenant and the owner.

 How often do you inspect the property?

We coordinate property inspections with licensed Inspectors on a as needed or regular basis, determined by the owner.

 How do you handle emergency maintenance issues?

Our team is available 24/7 hours to address emergency maintenance issues.

 How do you select contractors and vendors?

We carefully vet contractors and vendors based on their experience, licensing, insurance, and customer reviews.

 What is your policy on capital expenditures?

We will consult with you on any proposed capital expenditures exceeding the agreed upon amount to ensure alignment with your investment goals.

 What kind of financial reports do you provide?

We provide detailed financial reports including Income Statements, Balance sheet, Cash flow statement, and Property Statement.

 How can I access my property's financial information?

You can access your property's financial information through our secure owner portal.

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