Frequently asked questions

How do I pay my rent online?

You can pay your rent online through our resident portal using a debit card, credit card, or direct deposit / ACH.

What happens if my rent is late?

Late rent payments will incur a late fee according to the terms of your lease agreement.

What payment methods do you accept?

 We accept online payments, or debit/credit card.

How can I set up auto-pay?

You can easily set up automatic payments for your rent through our resident portal.

How do I submit a maintenance request?

You can submit a maintenance request through our online resident portal.

How long does it take to complete a maintenance request?

The timeframe for completing a maintenance request depends on the nature of the issue.

What kind of maintenance issues do you handle?

We handle a variety of maintenance issues, including plumbing, electrical, HVAC, appliance repairs, and more.

Who should I contact for emergencies?

For emergencies outside of business hours, please call our emergency maintenance line.

What is the lease renewal process?

You will receive a notification from our office prior to your lease expiration with information about lease renewal options.

How do I give notice to vacate?

You must provide written notice of your intent to vacate according to the terms of your lease agreement.

What are the move-out procedures?

You will be required to schedule a move-out inspection and return your keys to the property management office.

What happens to my security deposit?

Your security deposit will be returned within 30 days of your move-out, minus any deductions for damages or unpaid rent.

Can I sublease my apartment?

Subleasing is typically not allowed without written permission from the property management company.